Talk to our team
Pick the channel that matches your situation. Incidents are handled fastest from inside the app, where your case details are already in one place.
Never send us a password. Medalock does not need your social media password to help you, and no legitimate member of our team will ever ask for one.
An account incident
Hacked, locked out, or wrongfully disabled. If you already use Medalock, start the case from the app — it collects the right details in the right order. Otherwise, email us and we will tell you what to gather.
Email support: support@medalock.appQuestions before subscribing
Pricing, what is covered for each platform, how recovery support works, or anything in the Recovery Terms you want spelled out before you commit.
Ask a question: support@medalock.appA security issue
Vulnerability reports go straight to our security address. See the Responsible Disclosure page for what to include.
Report an issue: security@medalock.app
Get the app
Protection setup, security findings and incident reporting all live in the Medalock app.
Medalock is an independent service and is not affiliated with or endorsed by Meta, TikTok, Apple, or Google. Instagram, Facebook, and WhatsApp are trademarks of Meta Platforms, Inc. TikTok is a trademark of ByteDance Ltd.